Shipping Policy for SpiritualElementz.com

Last Updated: 9th July 2025

1. Order Processing

• Orders are processed within 1-3 business days (excluding weekends/holidays).

• Delays may occur during festivals or high-demand periods (e.g., Diwali).

2. Shipping Methods & Carriers

DestinationCarrier OptionsService TypeIndiaIndia Post, Delhivery, DTDCStandard (3-7 days)USA/CanadaDHL, FedExExpress (7-14 days)Europe/UKDHL, UPSExpress (10-18 days)Australia/NZDHL, India Post AIRStandard (12-21 days)WorldwideIndia Post AIR, DHLVaries by location

3. Shipping Costs

• India: Free shipping on orders over ₹2,000. Below: ₹99 flat rate.

• International: Calculated at checkout based on weight/destination.

  • Example: USA (starting at $9.99), EU (starting at €12.99).

4. Delivery Timeframes

• India: 3-10 business days

• International: 7-25 business days (varies by customs clearance).

• Note: Delays due to customs, weather, or local disruptions are beyond our control.

5. Tracking & Support

• All orders include tracking via email.

• Contact [support@spiritualelementz.com].

• Lost in transit? Report after 30 days (international) or 15 days (India).

6. Customs & Import Fees

• Customers are responsible for:

  • Customs duties, taxes, or brokerage fees.

  • Providing accurate Tax ID (e.g., EORI in EU).

• We declare all packages as "Handicraft Goods" with accurate value.

7. Address Guidelines

• Double-check addresses at checkout. Incorrect/missing details may cause:

  • Returned packages (restocking fee applies)

  • Failed deliveries (no refunds)

Return & Refund Policy for SpiritualElementz.com

Last Updated: 9th July 2025

1. Eligibility

• Return Window: 30 days from delivery date.

• Condition: Items must be unused, undamaged, in original packaging with tags.

• Proof: Include order number or receipt.

2. Non-Returnable Items

• Perishables (e.g., herbs, incense)

• Personalized/custom items (e.g., engraved idols)

• Intimate products (e.g., prayer beads, yantras)

3. Return Process

1. Contact Us: Email [returns@spiritualelementz.com] within 30 days.

2. Authorization: We’ll provide a Return Merchandise Authorization (RMA) number.

3. Ship Back:

   • Use secure trackable shipping (e.g., DHL, India Post).

   • Address: B-48, St No 8, Shashi Garden, Mayur Vihar Phase 1, Delhi 110091

   • Customer covers return shipping costs.

4. Refunds

• Timeline: Processed within 7 business days after receiving the item.

• Method: Original payment channel (e.g., credit card, PayPal).

• Deductions:

  • 15% restocking fee for non-defective returns.

  • Original shipping costs non-refundable.

5. Damaged/Defective Items

• Report within 48 hours of delivery with photos/video.

• We cover return shipping and send a replacement/full refund.

6. Exchanges

• Exchanges available only for identical items (subject to stock).

• Email us before returning.

7. International Returns

• Label packages: "RETURNED GOODS – INDIAN ORIGIN"

• Declare value: $0 to avoid import taxes.

• We are not liable for returns lost in transit.