Privacy Policy for SpiritualElementz.com

Last Updated: 9th July 2025
Effective Date: 9th July 2025

1. Introduction

Welcome to www.spiritualelementz.com ("Website," "we," "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you:

• Visit our Website

• Purchase products

• Subscribe to newsletters

• Interact with our ads on Facebook or Google

By using our services, you consent to these practices.

2. Information We Collect

A. Personal Data (provided by you):

• Contact Details: Name, email, phone, shipping/billing address

• Payment Information: Card details (processed securely via PCI-DSS compliant gateways)

• Account Credentials: Username, password (for registered users)

• Communications: Emails, chat logs, reviews

B. Automated Data (collected via cookies and tracking):

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, products viewed, session duration

• Marketing Data: Interaction with our Facebook/Google ads (e.g., clicks, conversions)

C. Third-Party Data:

• Facebook/Google: Ad performance metrics, demographic data (anonymized)

• Payment Processors: Transaction status (e.g., PayPal, Stripe)

• Shipping Partners: Delivery updates (e.g., DHL, FedEx)

3. How We Use Your Information

PurposeData UsedLegal BasisProcess orders & shipmentsContact, payment, addressContract fulfillmentSend marketing emailsEmail, purchase historyConsent (opt-in)Improve website experienceCookies, usage dataLegitimate interestRun Facebook/Google adsDemographic data, ad interactionsLegitimate interestPrevent fraudIP, device info, transaction dataLegal obligationComply with tax/customs lawsBilling address, order valueLegal obligation

4. Data Sharing & Disclosure

We share your data only when necessary with:

• Shipping Carriers (e.g., DHL, India Post): To deliver orders

• Payment Gateways (e.g., PayPal, Razorpay): To process payments

• Advertising Platforms (Facebook/Google): For targeted ads (using anonymized or hashed data)

• Legal Authorities: If required by law (e.g., customs declarations, court orders)

We do NOT sell your data to third parties.

5. International Data Transfers

• Data is stored on secure servers in India.

• For international customers: Your data may be transferred to shipping partners in your country.

• We use GDPR-compliant safeguards (e.g., standard contractual clauses) for EU/UK users.

6. Your Rights

Depending on your location, you may:

• Access/Correct your personal data

• Delete your account/data

• Opt-out of marketing emails (via unsubscribe link)

• Withdraw consent for cookies (via browser settings)

• Lodge complaints with your local data authority

To exercise these rights, contact us at [privacy@spiritualelementz.com].

7. Cookies & Tracking

We use:

• Essential Cookies: For site functionality (e.g., cart sessions)

• Analytics Cookies: Google Analytics to track traffic

• Advertising Cookies: Facebook Pixel/Google Ads for retargeting

Manage preferences via:

• Our Cookie Banner (on first visit)

• Browser settings (block/delete cookies)

8. Data Retention

We retain your data:

• For active accounts: Until deletion request

• For orders: 5 years (for tax/compliance)

• For marketing: Until opt-out

9. Security

We protect your data using:

• Encryption: SSL/TLS for data transfers

• Access Controls: Restricted staff permissions

• PCI-DSS Compliance: Secure payment handling

10. Children’s Privacy

Our Website is not intended for users under 18. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

12. Contact Us

For privacy-related questions or requests:

• Email: [privacy@spiritualelementz.com]

• Address: B-48, St No 8, Shashi Garden, Mayur Vihar Phase 1, Delhi 110091